Return & Refund Policy

At Meftah Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our return and refund policy ensures a smooth process for eligible items.

1. Return Policy

• Eligibility: Items can be returned within 7 days of delivery.
• Condition: Products must be:
• Unused and undamaged.
• In their original packaging with all accessories and tags included.
• Non-Returnable Items:
• Customized or special-order products.
• Used or installed items.
• Items marked as "final sale" or "non-refundable."

2. Refund Policy

• Refund Process: Once your returned item is received and inspected, we will notify you of the refund approval.
• Timeline: Approved refunds will be processed within 5-7 business days to your original payment method.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Notify us within 48 hours of delivery.
• We will arrange a replacement or refund at no additional cost.

4. How to Initiate a Return

• Contact Us: Reach out to our customer support team via phone or email.
• Provide Details: Share your order information and reason for the return.
• Follow Instructions: We will guide you through the return process.

Contact Us

For any questions or assistance, please contact us:

Website: www.meftah.so  

Email: support@meftah.so  

Phone: +252 618005556

Thank you for shopping with Meftah Store. Your satisfaction is our commitment!