Return Policy

At Meftah Store, we prioritize customer satisfaction by ensuring that you receive quality products. If you are not entirely satisfied with your purchase, our return policy is designed to make the process easy and hassle-free.

Eligibility for Returns

1. Timeframe: Items can be returned within 7 days from the date of delivery.
2. Condition: Products must be returned in their original condition, unused, undamaged, and with all original packaging and labels intact.
3. Proof of Purchase: A valid receipt or order confirmation must be provided for all returns.

Non-Returnable Items
The following items are not eligible for return:

• Customized or special-order products.
• Items that have been used, installed, or altered.
• Products marked as "final sale" or "non-refundable."

Return Process

1. Initiate a Return: Contact our customer support team via email or phone with your order details and reason for the return.
2. Approval: Once approved, you will receive instructions on how to return the product.
3. Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Inspection & Refund: After we receive and inspect the item, a refund will be processed within 5-7 business days to your original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

Contact Us

For any questions or assistance with returns, feel free to contact our customer support team:

Website: www.meftah.so

Email: support@meftah.so

Phone: +252 618005556

At Meftah Store, we value your trust and aim to provide the best possible shopping experience.